<
 

TERMS


Terms detailed here do not affect your statutory rights.

No contract will subsist between you and real coffee club for the sale by it to you of any product unless and until real coffee club accepts your order by e-mail confirming that you are a member of the club  That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time real coffee club sends the e-mail to you (whether or not you receive that e-mail). Real coffee club reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Real coffee club also retains the right not to complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless real coffee club decides otherwise.

All prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK.


Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of there cancellation.


Payment Methods

real coffee club take credit card orders from most major credit cards (Solo, Switch, visa, delta, mastercard). All of our transactions are processed through paypal.com using a secure encrypted server


Delivery

Expect delivery of your order within 28 days although your 1st delivery will be dispatched within 24hrs and received within 48-72 hours. If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.


All subscriptions will be posted on the 1st Thursday or Friday of the month.  Orders taken after this date will be delivered wthin 28 days although most orders will be dispatched within 24 hours and received within 48 - 72 hours.


Delivery prices

Delivery prices are priced on weight and is already added automatically in the total price you pay.


Cancellation Rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods each month.

copyright 2011 real coffee club